HOW WE USE YOUR INFORMATION
We use the information we collect to:
Respond to your enquiries and provide the services you have requested
Assess and process freight and customs enquiries
Schedule and confirm consultations or meetings
Communicate with you about your shipment, clearance, or delivery requirements
Maintain records of client engagements as required for business operations
Improve our website and service delivery
Comply with our legal and regulatory obligations under Fiji law, including obligations to Fiji Customs and Revenue Service (FRCS)
We do not use your personal information for unsolicited marketing communications. If we wish to contact you with relevant business information in the future, we will do so only where we have a legitimate reason to do so based on your prior engagement with us.
WHO WE SHARE YOUR INFORMATION WITH
We do not sell, rent, or trade your personal information to third parties.
We may share your information in the following limited circumstances:
Fiji Customs and Revenue Service (FRCS): As a licensed customs broker, we are required by law to lodge shipment documentation and client information with FRCS as part of the customs clearance process.
Port and freight operators: Where required to coordinate your cargo's handling, clearance, or delivery at Suva Port or through air freight channels.
Service providers: We work with third-party software and technology providers (including our website platform, CRM system, and appointment scheduling system) who may process your data on our behalf. These providers are selected for their reliability and are not permitted to use your data for any purpose other than providing services to us.
Legal and regulatory requirements: We may disclose your information where required by law, regulation, or court order.
HOW WE STORE AND PROTECT YOUR INFORMATION
Your personal information is stored securely within our business systems and the third-party platforms we use to operate our website and CRM. We take reasonable steps to protect the information we hold from misuse, loss, unauthorised access, modification, or disclosure.
Our website uses HTTPS encryption. All contact forms transmit information securely.
We retain client and enquiry records for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law and regulatory obligations. When information is no longer required, it is deleted or de-identified.
COOKIES AND WEBSITE ANALYTICS
Our website may use cookies — small text files stored on your device — to help us understand how visitors use our site and to improve the user experience.
We may use analytics tools (such as Google Analytics) that collect anonymised data about website traffic, page visits, and user behaviour. This data does not identify you personally.
You can disable cookies through your browser settings. Doing so may affect the functionality of some parts of our website.
LINKS TO THIRD-PARTY WEBSITES
Our website may contain links to external websites — for example, links to Google Maps or social media platforms. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies independently.
YOUR RIGHTS
You have the right to:
Request access to the personal information we hold about you
Request correction of any inaccurate or incomplete information
Request that we delete your personal information, subject to our legal and regulatory obligations
Withdraw consent for us to contact you, where contact was based on your consent
To exercise any of these rights, please contact us at bdm@vccustoms.com.fj or call us on 9990687 or 9990846. We will respond to all reasonable requests promptly.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
CONTACT US
If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:
VC Customs Services
WHO WE ARE
VC Customs Service is a licensed customs brokerage and freight forwarding agency based in Suva, Fiji.
VC Customs Services
Physical Address:7 Holland St, Suva, Fiji
Phone: +6799990687 | +6799990846
Email: bdm@vccustoms.com.fj
Website: www.vccustoms.com.fj
WHAT INFORMATION WE COLLECT
We collect personal information when you:
Submit a general enquiry or freight enquiry through the contact forms on our website
Book a consultation through our appointment scheduling system
Email us directly at bdm@vccustoms.com.fj
Call us by phone
Engage with us as a client for customs, freight, or cartage services
The types of personal information we may collect include:
Full name
Company name and position
Email address
Phone number
Details about your cargo, shipment, or freight requirements (including origin country, freight type, goods description, and estimated arrival dates)
Any other information you voluntarily provide in your communications with us
We do not collect sensitive personal information (such as financial account details, government identification numbers, or health information) through our website. If such information is required as part of a formal customs lodgement or freight process, it is collected through secure, compliant channels and handled in accordance with Fiji Customs regulatory requirements.